Return & Refund Policy

Last Updated: June 2026

At TYMO Hair, we want you to be completely satisfied with your purchase. If you are not satisfied, you may request a return under the conditions outlined below.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, the item must:

• Be unused and in its original condition;

• Be returned in its original packaging;

• Include proof of purchase or order number.

Items that have been used, damaged by the customer, or returned without original packaging may not qualify for a refund.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards;

• Final sale or clearance items;

• Products showing signs of misuse or excessive wear;

• Items damaged after delivery due to improper use.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

Please include:

• Your order number;

• A description of the issue;

• Photos showing the damage or defect.

We will review your request and provide a replacement, refund, or store credit when appropriate.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or shipped incorrectly.

We recommend using a trackable shipping service, as we are not responsible for returns lost during transit.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear on your account after processing.

Original shipping charges are non-refundable unless required by applicable law.

Order Cancellations

Orders may be canceled before shipment.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

TYMO Hair

Website: https://www.tymohair.store/

Email: support@tymohair.store